CISCO ICM

Job Title : CISCO ICM Location : Bloomington, IL Duration : 12 months JOB Description: ICM = Intelligent Contact Management - It was formerly called Geotel CVP is preferred however Avaya experience would do, and UCCE is Unified Call Center Environment. Primary Skills needed: · Cisco Customer Voice Portal (CVP) . Cisco CVP Studio Experience · Cisco Intelligent Contact Management (ICM) – Application Scripting · Cisco Unified Contact Center Enterprise (UCCE) experience Other Skills requested: TCP/IP networking fundamentals. Experience with Avaya is a PLUS. Voice User Interface Design. Complex Call Routing Application Design. AT&T Route IT application. Experience with moving from Avaya to Cisco would be helpful.   Vipin Mittal SysMind, LLC 38 Washington Road Princeton Junction, NJ 08550 Office: 609-897-9670 x 2171 Email: Vipinm@sysmind.com Gtalk ID: vipin.ramy Fax: 302-269-7171   ...(More..)