Company : - Salary competitive Salary + Excellent Benefits
-
- Permanent
-
- Marine Commercial Claims Handler / Adjuster
RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services in over 130 countries, setting new standards in the industry. We achieved this through our strong track record of delivering award winning customer service and leading edge propositions as well as our underwriting and claims expertise.
The Marine Claims Department based in Manchester is seeking a claims adjuster to join their busy and established Transportation Claims Team. Whilst claims will be bias towards Marine and Goods in Transit, Transportation products include Third Party Property, Liability and Injury, it would therefore be a great opportunity for those currently working in other aspects of commercial claims, to broaden their knowledge and expertise.
What is the job like?:
* Dealing with claims on a cradle to grave basis you will typically be involved in liaising with policy holders, brokers, surveyors, experts and other third parties.
* Particularly varied and customer focused role looking after some long term loyal clients.
* Handling a varied complexity case load, involving first and third party claims on UK and Global business, negotiating settlement.
* The team environment is lively and co-operative, with a strong work ethic.
* The role also provides a great opportunity to learn the business and engage regularly with our customers, on occasion face to face.
* Working closely with our business to support Transportation development and Growth across Europe
* New entrants receive a high level of support and training.
What will I be doing?
- Working within a busy team, you will contribute to the delivery of the team targets by achieving your own objectives effectively.
- Handle claims from FNOL through to settlement within your own license levels.
- Personally handle some large and complex cases
- Gather and accurately analyse appropriate information in order to make the best business decision
- You will proactively manage your own case load and will be expected to achieve agreed service targets.
What do I need to be successful in this role?
- You will need to be a driven and motivated team player with a hardworking, can do attitude and a passion for delivering excellent customer service.
- You'll need lots of initiative, an affinity for problem solving, the ability to think laterally and able to remain calm under pressure and confident in making decisions.
- You will also need to be organised and be able to prioritise your workload effectively.
- Naturally you will be an expert communicator who can relate well to customers and colleagues alike.
- Remain confident and positive when dealing with difficult people or situations.
- You will need to be motivated to deliver your objectives and comfortable dealing with high volume and conflicting priorities.
- Build close working relationships with a wide range of people and develop a market profile.
- Finally a high level of enthusiasm, resilience and a good sense of fun will stand you in good stead for a role with the Royal & Sun Alliance Group ...(More..) |
