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Lea Park Estate, Thame (OX9) , OX9 3AT - £50,000 plus car allowance
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- Permanent
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- Company : EasywebRecruitment
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IT Operations Manager – Service Delivery (Hotel / Hospitality) Our client is the favourite hotel brand for value giving its customers a fresh experience in every hotel every day so that our customers can get up and go!
Position: IT Operations Service Delivery Manager
Location: Thame, Oxfordshire
Salary: £50K plus car allowance
ROLE:
The IT Operations Manager / Service Delivery Manager is to plan and manage all IT services across the business covering operational systems and the underpinning infrastructure used to deliver these services. Service delivery will cover service design, resilience, back-up, disaster recovery, and basic system and data maintenance. Services will include all customer facing systems (online, mobile, and in-hotel), plus all IT systems used by their teams in the UK, Spain, and Ireland.
Your main priority will be to provide leadership and direction across the IT Operations Area, with direct line management and development of IT Operations Analysts, you will have a strong emphasis towards Customer Service & Service Delivery.
- You will design service structures, with internal and external resources, to maximise effectiveness. Design and agree an overall service delivery strategy for the c75 critical business systems; working with Head of IT Operations, Business Architect, Head of IT Development, and key stakeholders to formulate work priorities.
- You will ensure detailed service plans are deliverable and appropriately resourced and communicate service delivery performance to all interested parties (ITSG/Dept. Heads). Set and agree a comprehensive set of SLA’s for each service; ensuring that all developed / procured systems are able to meet agreed SLA’s, and ensure safe delivery into the production environment.
- You will identify and agree with suppliers the overall infrastructure needs to deliver services to agreed SLA’s working closely with Heads of Department to understand and agree SLA’s. Identify and mange any issues impacting service delivery in either customer or user environments and ensure that day-to-day services adhere to relevant DPA and PCI compliance standards. Maintain senior management relationships with all key development suppliers/partners.
About You
You will have experience in IT operations, and experience of managing suppliers at a senior level. You will be an experienced line/team manager, with excellent negotiation skills. You have experience of working in a B2C, customer focussed company, and are ‘hands on’ and comfortable working in the detail of technology and service delivery. You can think holistically and “connect the dots” between the big picture and the detail. You are highly comfortable with standard project management tools and packages.
Ideally you will be educated to degree standard or equivalent (or appropriate practical experience) and be ITIL qualified (or appropriate practical experience).
You may have experience of the following: IT Operations Manager, Technical Services, IT Manager, Prince 2, ITIL, Service Delivery Manager, Process Improvement, Customer Service, Business Continuity Manager, Customer Experience etc.
This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role. ...(More..) |
