SENIOR IT SUPPORT TECHNICIAN

Central London / West End (WC1)  View map £40,000 to £50,000 depending on experience Permanent Copany: Zodo Senior IT Support Technician Europe – International Video Game Developer and Publisher An opportunity for an experienced and broad based IT Support professional in the European operation of a leading US video game company.  The challenge is to provide desk top support for users in four European offices as well as systems and network administration together with the technical back up needed at frequent Trade Shows.  The company: Our client is an award-winning creator and publisher of interactive entertainment for a range of gaming consoles, PC’s, wireless devices and multiplayer online gaming. The business is US owned and controlled and has grown significantly in the last five years.  In that time, it has established a successful European operation in London and more recently subsidiary offices have been opened in France, Germany, the Netherlands and Australia. There are around 70 staff employed throughout Europe and the work environment is very professional while still being friendly, open and relaxed. The role: You’ll be working with the European IT Manager to support the ever growing headcount across Europe, the increasing complexity of systems and the need to keep downtime to an absolute minimum.  As well as providing desktop support for the staff, the Senior IT Support Technician will be involved with systems and network administration and liaise with the US head office.  There are also a number of Trade Shows around Europe and IT support is needed to set up the network of consoles that form part of the exhibition stands. Specific responsibilities: Respond to staff requests for assistance by phone, email, remote support and in person Configure and deploy desktops, servers, storage, and networking devices including multiple languages and pre-approved software configurations Configure and monitor the connectivity of the LAN infrastructure and troubleshoot any network outages Assist with the purchase of services, products, computer hardware, software, cabling and communication products Provide support for video conferencing facilities in Europe Configure and build network consoles at Trade Shows as well as other IT requirements Assist in new product evaluation, configuration, installation and maintenance Communicate with US IT team regarding changes and updates on systems and software to ensure that any changes required are implemented in the European operation. Provide monitoring, disaster recovery, and network hardware support Perform server backups and maintain offsite tape storage Recommend additions and changes to information system standards, policies and procedures Maintain up-to-date detailed documentation where applicable. The role is based in London and will involve some travel to Europe. The person: We are looking for a Senior IT Generalist with experience of 1st, 2nd and 3rd line support. Essential skills/experience: Experience with current Dell, HP and Apple consumer and business desktop/laptop hardware lines Fundamental understanding of networking principles and operation, including the OSI Reference Model Experience in Cisco Switches/Routers/Firewalls TCP/IP—ports, protocols, and subnetting Microsoft Windows 7 Microsoft Windows Server Active Directory DNS. Desirable skills/experience:  Video Conferencing experience Mac OSX WAN Experience Exchange Systems Center Experience Microsoft Lync A/V skills VMware vSphere 5.0, 5.x Cisco CLI for switches and routers Microsoft Exchange Server. Personal Qualities:  Must be a detail-oriented self-starter able to function autonomously, with minimal supervision Organisational skills as demonstrated by the ability to multi task with frequent interruptions while meeting sensitive deadlines Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to present ideas in user-friendly language to both technical and non-technical end-users. Willingness to work after hours in emergency situations or when maintenance would impact critical business processes. ...(More..)